All items are quality checked before weare ready for dispatch however on the very occasionally there may be a fault we didn't find.
Claims for faulty goods must be made within 7 days of purchase. Please inform the service team at 012-4949315 within 2 days from the date you receive the products.
Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault. The jewellery containing, glass, resin or semi precious stones are delicate and fragile and should be handled carefully. Crystal or glass stones breaking from mishandling is not considered a manufacturing fault. Manufacturing faults do not include cracked or broken stones or if an item has been bent out of shape from wear or if the plating starts to fade.
The jewellery is handmade and can be very fragile. If it is dropped on a hard surface it could break or stones could loosen. Fawnstar is not required to fix items have been broken or replace stones.
We do not offer an exchange or refund on pierced earrings or for any items where you have changed your mind, decided you did not like the purchase or had no use for it.
All faulty items will be fully inspected before a refund can be issued. We must receive the product in the original packaging and in the exact condition it was sent out in. It must not have been worn.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. If the cusomer dont like the item he/she bought or the size is not suitable for him/her, Match Style & Fashion Enterprise (SA0268137-K) will not be responsible to refund the payment or exchange other size/product to customer. Match Style & Fashion Enterprise (SA0268137-K) will also not be responsible if your shipment is lost during the return transit.
Customers will be responsible for all Express shipping & re-shipping charges for exchanges. Items not received within this timeframe will not be accepted. Fawnstar must receive the product in the original packaging via Express Post and in the exact condition it was sent out in. It must not have been worn.
Please return your purchase to the following address: Match Style & Fashion Enterprise
B-1-208, Block B, First Floor, GM Klang Wholesale City, Jalan Kasuarina 1, Bandar Botanic Capital 41200 Klang Selangor, West Malaysia
**Please contact us at firstname.lastname@example.org or 012-4949315 if you have any questions or doubts.